Terms and Conditions

These Terms and Conditions (the "Terms" ) set forth the terms and conditions under which individuals residing in Luxembourg may use the Helper.lu Site 

Please read these Terms before using the Site. By using the Site, you hereby represent, warrant, understand, agree to and accept these Terms in their entirety whether or not you register as a user of the Site ("Registered Users").

If you object to anything in these Terms, do not use the Site.

These Terms are subject to change by Helper.lu at any time, subject to the following notification process. We will notify you about material changes in these Terms by sending a notice to the email address registered in your account, or by placing a prominent notice on our Site, so that you can choose whether to continue using our Services. Material changes will go into effect no less than 30 days after we notify you. Non-material changes or clarifications will take effect immediately upon posting of the updated Terms on our Site.  Any use of the Site by you after the effective date of any changes will constitute your acceptance of such changes. These Terms supersede all prior versions of the Terms.

 

 

1. About Our Site

 

Helper.lu  offers  service to help its users find, coordinate, and maintain quality care. The service we offer include, among others:

We enable individuals seeking care services (such as child care, pet care, tutoring and housekeeping services)

We provide search functionality on the Site to allow Care Seekers and individual Care Providers to narrow the pool of Care Seekers or Care Providers they are interested in meeting based on their needs and preferences, and we provide a communications platform that allows Care Seekers and Care Providers to communicate without sharing contact information.

We offer a variety of Services to help our users find, coordinate, and maintain care for their families. However, we do not employ any Care Providers. Care Seekers are responsible for compliance with all applicable employment and other laws in connection with any employment relationship they establish (such as applicable payroll, tax and minimum wage laws).

Care Seeker and Care Provider content is primarily user generated, and we do not control or vet user generated content for accuracy. Care.com does not assume any responsibility for the accuracy or reliability of any information provided by Care Providers or Care Seekers on or off this Site. We may offer certain Registered Users the opportunity to verify certain information such as their email address or cell phone number. If we indicate that a Registered User has verified certain information, it means that the user has complied with the process we have established for verifying such information. However, we do not guarantee, nor do we represent or warrant as to, the accuracy of such information.

Any screening of a Care Seeker or Care Provider and his, her or its information by Helper.lu is limited and should not be taken as complete, accurate, up-to-date or conclusive of the individual's or entity's suitability as an employer or care provider. Registered Users are solely responsible for interviewing, performing background and reference checks on, verifying information provided by, and selecting an appropriate Care Seeker or Care Provider for themselves or their family.

 

2. Eligibility to Use the Site

By requesting to use, registering to use and/or using the Site, you represent and warrant that you have the right, authority and capacity to enter into these Terms and you commit to abide by all of the terms and conditions hereof. You also represent and warrant that you meet the following eligibility criteria:

Our Services are available only to individuals who are eighteen (18) years of age or older. If you do not meet the above age requirements, do not register to use the Site.

You must not be a competitor of Helper.lu or using our Site for reasons that are in competition with Helper.lu.

3. Rules for User Conduct and Use of the Site

The following rules pertain to "Content", defined as any communications, images, sounds, videos, and all the material, data, and information that you upload or transmit through the Site, or that other users upload or transmit, including without limitation any content, messages, photos, audios, videos, reviews or profiles that you publish or display (hereinafter, "post"). By posting any Content while using our Service, you agree, represent and warrant as follows:

You are responsible for providing accurate, current and complete information in connection with your registration for use of the Site and the Services.

You will register your account in your own legal name, even if you are seeking care for another individual or family member.

 

You are solely responsible for any Content that you post on the Site, or transmit to other users of the Site. You will not post on the Site, or transmit to other users, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, defamatory, racially offensive, or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse, or give the impression that any Content emanates from Helper.lu where this is not the case. You will not provide inaccurate, misleading, defamatory or false information to Helper.lu or to any other user of the Site, and all opinions stated as part of Content must be genuinely held. Without limiting the foregoing, you represent and warrant to us that you have the right and authority to post all information you post about yourself or others, including without limitation that you have authorization from a parent or guardian of any minor who is the subject of any Content you post to post such Content.

You understand and agree that Helper.lu may, in its sole discretion, review, edit, and delete any Content, in each case in whole or in part, that in the sole judgment of Helper.lu violates these Terms or which Helper.lu determines in its sole discretion might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users of the Site or others.

You have the right, and hereby grant, to Helper.lu and successors, an irrevocable, perpetual, non-exclusive, fully paid-up, transferable, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute your Content and to prepare derivative works of, or incorporate into other works, such Content, and to grant and authorize sublicenses of the foregoing. You further represent and warrant that public posting and use of your Content by Helper.lu will not infringe or violate the rights of any third party.

Your use of the Services, including but not limited to the Content you post on the Site, must be in accordance with any and all applicable laws and regulations.

Helper.lu is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided by users of the Site.

We welcome your feedback and questions about the Site and Services. However, you agree that any comments, ideas, messages, questions, suggestions, or other communications you send to us or share with us through any channel (including, without limitation, the Site, email, telephone, surveys, and our social media accounts) shall be and remain the exclusive property of Helper.lu and we may use all such communications, all without notice to, consent from, or compensation to you.

Opinions, advice, statements, offers, or other information or content made available on the Site or through the Site, but not directly by Helper.lu, are those of their respective authors. Such authors are solely responsible for such content. Helper.lu does not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Site , or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Site or through the Service. Under no circumstances will Helper.lu be responsible for any loss or damage resulting from: (a) your reliance on information or other content posted on the Site or transmitted to or by any user of the Site ; or (b) reviews or comments made about you on the Site by other users.

You agree that Helper.lu has no obligation to remove any reviews or other information posted on the Site about you or any other person or entity. If you disagree with a review, you may post one rebuttal to the review, provided your rebuttal complies with these Terms.

If you are a Care Seeker, you may use your account only to find care for yourself, your parents, your children, your grandchildren or individuals for whom you are otherwise the legal guardian. If you are a Care Provider, you may use your account only to find care jobs for yourself. You are responsible for all activity on and use of your account, and you may not assign or otherwise transfer your account to any other person or entity.

4. Prohibited Uses

By using the Site, you agree that you will not under any circumstances:

use the Site, or any information contained therein in any way that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;

use the Site or Services for any fraudulent or unlawful purpose, for any purpose not expressly intended by Helper.lu or for the promotion of illegal activities;

harass, abuse or harm another person or group, or attempt to do so;

use another user's Helper.lu account;

provide false or inaccurate information when registering an account on Helper.lu, or communicating with other Registered Users;

attempt to re-register with Helper.lu if we have terminated your account for any or no reason or terminate your registration and re-register in order to prevent a review from being associated with your account;

interfere or attempt to interfere with the proper functioning of Helper.lu's Services;

make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;

bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data (whether manually or through automated means);

use the communication systems provided by or contacts made on Helper.lu for any commercial solicitation purposes;

publish or link to malicious content intended to damage or disrupt another user's browser or computer.

 

5. Termination

Helper.lu reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Helper.lu Site , to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Helper.lu, with or without notice for any reason or no reason in its sole discretion, including without limitation if Helper.lu should determine that you are not eligible to use the Site, have violated any terms stated herein  are not suitable for participation as a Registered User, have mis-used or mis-appropriated Site content, including but not limited to use on a "mirrored," competitive, or third-party site. Upon termination, Helper.lu shall be under no obligation to provide you with a copy of any content posted by or about you on the Site. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.

Following any termination of any individual's use of the Site Helper.lu reserves the right to send a notice thereof to other Registered Users with whom we believe the individual has corresponded. Our decision to terminate an individual's registration and/or to notify other Registered Users with whom we believe the individual has corresponded does not constitute, and should not be interpreted or used as information bearing on, the individual's character, general reputation, personal characteristics, or mode of living.b